Return and Refund Policy

Effective Date: July 2, 2026

At Kerose Jewels, we take great pride in the quality and craftsmanship of our fine jewellery. We strive to ensure that every piece meets our rigorous quality standards before it reaches our valued customers.

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Policy Overview

Please be advised that Kerose Jewels operates under a strict "No Return and No Refund" policy. All transactions are considered final upon the successful completion of a purchase.

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Why We Have This Policy

Due to the delicate nature of fine jewellery, the bespoke customization of our designs, and for reasons related to hygiene and security, we are unable to accept returns or offer refunds once an order has been processed, shipped, or delivered.

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Quality Assurance

We encourage all customers to carefully review their orders, including product specifications, dimensions, materials, and descriptions before completing their purchase. We provide comprehensive product images and detailed information to ensure complete transparency regarding the quality and design of every jewellery piece.

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Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately upon receiving your order.

Although returns and refunds are not permitted, we will conduct a thorough case-by-case assessment to determine whether a repair, refurbishment, or replacement is appropriate to resolve the issue.

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Acceptance of Terms

By completing a purchase through Kerose Jewels, you acknowledge and agree to this Return & Refund Policy. We sincerely appreciate your understanding and thank you for supporting the integrity of our fine jewellery collections.

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Contact Us

If you have any questions regarding this policy, please feel free to contact us: