Exchange Policy

Effective Date: July 2, 2026

At Kerose Jewels, we are committed to ensuring your complete satisfaction with every fine jewellery piece you acquire. We understand that selecting the perfect item is a personal journey, and we strive to provide flexibility while upholding the highest standards of our brand.

Exchange Eligibility

We are pleased to offer an exchange policy for items purchased through our website. Customers may request an exchange within seven (7) days of the original purchase date.

Conditions for Exchange

To qualify for an exchange, the following conditions must be met:

  • The jewellery must be in its original, unworn, and pristine condition.
  • The item must be returned with all original packaging, tags, certificates of authenticity, and proof of purchase.
  • Bespoke or customized jewellery pieces are generally not eligible for exchange due to their unique nature.

Exchange Process

If you wish to initiate an exchange, please contact our customer support team with your order number and the details of the item you would like to exchange.

Our team will guide you through the exchange process, including eligibility verification and return shipping instructions.

Final Provisions

All exchanges are subject to product availability.

  • If the selected exchange item is of a higher value, the customer will be required to pay the price difference.
  • If the selected item is of a lower value, the remaining balance may be issued as store credit at the sole discretion of Kerose Jewels.

Contact Us

If you have any questions regarding our Exchange Policy or need assistance with an exchange request, please contact us: