Frequently Asked Questions

Find answers to the most common questions.

What materials are used in Kerose jewelry?

We use only the finest ethically sourced 18k gold and high-quality precious and semiprecious gemstones.

How do I determine my ring size?

You can find our comprehensive ring sizing guide on our website. We recommend visiting a
local jeweller for the most accurate measurement.

What is your shipping policy?

We operate out of the UAE and offer insured shipping. Delivery times for international
orders vary depending on customs and local regulations.

Do you offer custom design services?

Yes, we specialize in bespoke creations. Please contact our concierge team
kerosejewels@gmail.com (or) whatsapp us on +971 50 324 2894 to begin the process of designing a one-of-a-kind piece.

How should I care for my jewelry?

To maintain the brilliance of your pieces, store them in a cool, dry place. Avoid contact with perfumes, lotions, and harsh chemicals. Use a soft, lint-free cloth to gently clean them after
wear

What is your exchange policy?

We do not offer returns. We provide a 7-day exchange policy for unworn items in their
original packaging. Custom-made pieces and engraved items are final sale.